FAQs
Q: Where is your shop?
Q: Is your shop just for dogs?
Q: How much notice do you need for a birthday cake?
Birthday cakes are only available by placing an order. Cupcakes are available daily in our pet shop. For last minute orders please call for assistance at 709-834-2668.
Q: How long do your cakes keep for?
Heads up! All of our products contain natural ingredients and don't contain standard bakery ingredients that are bad for our pets such as butter, sugar and large amounts of artificial colouring. Because of this, our birthday cakes look and photograph best the day they're made. We recommend taking any birthday pictures on the day of your cake order and if you'll be celebrating later refrigerating your cake until then.
Q: How do I get my order?
Order Pick Up
Pick up your order directly from our shop in CBS. Select "Order Pick up" in cart to choose your 1-hour pick up window. A pick up reminder will be sent via email the day before to confirm your pick up date slot.
Treat Tuesday Delivery
We offer free Tuesday delivery several times a month to our standard delivery area. Place your order by 5pm Sundays to meet the deadline. Orders are delivered drop-and-go between Noon and 8pm. Select "Treat Tuesday Delivery" in cart to choose from our upcoming free delivery dates. Birthday cakes are not eligible for Treat Tuesday delivery.
Q: How do I store these treats?
A: Our products are made fresh without additives or preservatives and must be handled and stored like real food. Storage instructions for each product is included on the package directions and product listings:
Refrigerate for up to 5 days or freeze for up to 2 months.
These treats will spoil quickly if stored at room temperature.
Store in a cool, dry place away from moisture for several weeks
Cakes & Cupcakes
Refrigerate in an airtight container for 3-5 days or slice and freeze leftover portions for up to 2 months
Q: Can I buy Boou products anywhere else?
A: Besides online and at our storefront, Urban Market 1919 in St. John's carries a selection of our products in-store. Please contact Urban Market directly for their current stock and selections
Q: I don't live near by. Can I order treats and have them shipped?
A: We do not currently ship our products because of their perishable nature.
Q: Can I just buy one cupcake?
Q: Do you take custom cake orders?
A: Please reach out to us directly about custom cake orders at least 1 week ahead of your requested date. We do not use standard bakery ingredients like large amounts of food colouring, sugar and butter which are all very unhealthy for our pets. It's important to us that we still respect our core philosophy of "good food for pets" even with special items like cakes. If the design you're requesting is something we feel we can execute in a safe and healthy manner we're all for it!
Q: What looks like chocolate in some of the treats?
Important Allergy Information:
Both our facility and products contain allergens such as grains, poultry, eggs and peanuts. We cannot guarantee our products are "free of" any specific ingredients due to potential cross-contamination. We are not able to alter recipes to accommodate specific ingredient requests at this time.
If your dog has an ingredient intolerance or specific dietary restrictions please reach out to us through our customer contact form for further assistance and product recommendations. Specific ingredient lists are available by request only.
Boou Bakery Order Policies
Click here for information on pick up no-shows, refunds, our cancellation policy and more.