FAQs
Q: Where is your shop?
Q: How much notice do you need for a birthday cake?
Birthday cakes are only available by placing an order and are not stocked in our store. Cupcakes are available to purchase daily in a variety of flavours. For last minute orders please call for assistance at 709-834-2668.
Q: Do you take custom cake orders?
A: Please reach out to us directly at info@booubakery.ca regarding custom cake orders. If the design is something we feel we can execute while still sticking to our "good food for pets" motto -- meaning using natural ingredients that are healthy for our pets -- we're all for it!
Q: Can I just buy one cupcake?
Q: Is your shop just for dogs?
Q: How do I get my order?
Order Pick Up
Pick up your order directly from our shop in CBS. Select "Order Pick up" in cart to choose your 1-hour pick up window. A pick up reminder will be sent via email the day before to confirm your pick up date slot.
Treat Tuesday Delivery
We offer free Tuesday delivery once every 2 weeks to our standard delivery area. Place your order by 8pm Sundays to meet the deadline. Orders are delivered drop-and-go between Noon and 8pm. Select "Treat Tuesday Delivery" in cart to choose from our upcoming free delivery dates. Birthday cakes are not eligible for Treat Tuesday delivery.
Q: I don't live near by. Can I order treats and have them shipped?
A: We do not currently ship our products because of their perishable nature.
Q: How do I store these treats?
A: Our products are made fresh without additives or preservatives and must be handled and stored like real food. Storage instructions for each product is included on the package directions and product listings:
Refrigerate for up to 5 days or freeze for up to 2 months.
These treats will spoil quickly if stored at room temperature.
Store in a cool, dry place away from moisture for several weeks
Cakes & Cupcakes
Refrigerate in an airtight container for 3-5 days or slice and freeze leftover portions for up to 2 months -- Birthday cakes look and photograph best the day they're made. We recommend taking any birthday pictures on the day of your cake order and if you'll be celebrating later refrigerating your cake until then.
Q: Can I buy Boou products anywhere else?
A: Besides online and at our storefront, Urban Market 1919 in St. John's carries a selection of our products in-store. Please contact Urban Market directly for their current stock and selections
Q: What looks like chocolate in some of the treats?
Boou Bakery Ltd. Order Policies
Click here for information on Boou Bakery order cancellations, our pet shop return policy and more.
Allergy Information
Both our facility and products contain common allergens such as wheat, grains, poultry, eggs and peanuts. We cannot guarantee our products are "free of" any specific ingredients due to potential cross-contamination. We are not currently able to alter recipes to accommodate specific ingredient requests at this time.
If your dog has an ingredient intolerance or specific dietary restrictions please reach out to us at info@booubakery.ca for further assistance and product recommendations. Specific ingredient lists are available by request only.